Tri-Co Connections (“TCC”) strives at all times to respect a Customer’s desire for privacy. TCC obtains and uses individual Customer information for business purposes only. The information is used to enable TCC to provide its Customers with the best service possible. We may share your information with others when required to do so by law or to respond to legal process, or to protect our property or rights or the safety of our employees, our customers, or other individuals.  Customer information may also be used to protect Customers, employees and property against fraud, theft, or abuse and to maintain good customer relations. TCC’s employees are responsible for safeguarding individual Customer information and communications. All personnel are aware of and protect the privacy of all forms of Customer communications and information.

Privacy for Internet Service Subscribers – TCC does not track its user’s activities on the Internet. TCC monitors traffic in the aggregate in order to improve our Internet services and web site.

Customer Proprietary Network Information (CPNI) – It is the policy of TCC to maintain and protect the confidential and proprietary network information it possesses of its Customers. Unless required to do so by law or unless such information will assist TCC in providing telecommunications services, no Customer confidential or proprietary information will be given to any third parties. For the purposes of this policy, “customer confidential or proprietary information” does not include any information published in any telephone directory.

Privacy of Information – One can visit and use TCC’s web site with complete privacy. A web site visitor can choose to provide customer‐specific information by ordering a product or service, sending TCC an e‐mail or using our convenient on‐line tools. Any information provided by a web site visitor is held strictly confidential by TCC or by its authorized agent and will not be sold or provided to any other organization or business.

Privacy of Personal Information – No personal information obtained on‐line is released outside of TCC or by its authorized agent, except with the Customer’s permission, as required by law, for safety reasons, or to survey Customer satisfaction. TCC uses the information provided when placing an order to complete that order. Any information asked for on our website will only be used to process a Customer’s request. TCC does not sell Customer information to any outside party.

Internet Use – Any web sites of TCC may contain links to other web sites. TCC is not responsible for the content or privacy policies of other sites. Even though TCC will use its best efforts to assure privacy and confidentiality, material on the web, e‐mail, or other electronic communications cannot be guaranteed to be protected against access by unauthorized persons. Access by unauthorized persons can be obtained without your consent or our consent. This is simply a function of the technology in today’s environment.

TCC’s Website – One can visit and use TCC’s web site with complete privacy. A web site visitor can choose to provide customer‐specific information by ordering a product or service, sending TCC an e‐mail or using our convenient on‐line tools. Any information provided by a web site visitor is held strictly confidential by TCC or by its authorized agent and will not be sold or provided to any other organization or business.

As you navigate through TCC’s web site or use our services, certain information may be automatically collected using various technologies. For example, when you use the web site, we may collect your Internet Protocol (IP) address, which is a unique identifier that is associated with your computer.

TCC’s web site also may use “cookies.” A “cookie” is a small file stored by your Web browser to help a particular system recognize you and the pages you visit in a web site. Cookies allow this web site to recognize you more quickly. Cookies may store unique identifiers, user preferences and other information. We use cookies to improve your browsing experience and to help us measure the number of visits, average time spent, page views, and other statistics relating to the web site. Most Web browsers are initially set to accept cookies. If you prefer, you may be able to set your browser to refuse cookies or to alert you when cookies are being sent, but it is possible that some parts of the web site will not function properly if you do so. Please recognize that browser blocking tools are not controlled by us and we do not guarantee their effectiveness. To find out more about cookies, including how to manage and delete cookies, visit

We may use third-party service providers, including Google Analytics, to monitor and analyze the use of our web site.  Google Analytics is a web analytics service offered by Google that tracks and reports web site traffic. Google uses the data collected to track and monitor the use of our web site.  This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.  For more information on the privacy practices of Google, please visit

Children’s Privacy – TCC’s web site is not designed or intended for use by children under 16 years old and we do not seek to collect personal information about such children through our web site. We do not knowingly collect personal information from anyone under the age of 16; however, it is the account holder’s obligation to monitor usage of the TCC web site and services at your location.  If you believe we have collected personal information about a child under 16 years old, please contact us so that we may delete the information.

Data Security – To prevent unauthorized access, maintain data accuracy and ensure only appropriate use of information, appropriate safeguards have been established to secure the information collected on‐line.

You can help protect the privacy of your own information by using encryption and other techniques to prevent unauthorized interception of your personal information. You are responsible for the security of your information that you transmit to us or view, download, or otherwise access when using unencrypted, public or otherwise unsecured networks. For more information on things you can do to help protect the privacy of your own information, visit

Tri-Co Control IQ App – TCC collects, and processes information provided directly by you when you install the App and register for an account to use the App. Specifically, this information includes:

  • Your name, address, location, and phone number.
  • Browser information and session cookies related to your access and use of the App.
  • Data insights TCC attains based on correlation and analytics of your information collected in providing the App; and
  • Use of the above-described collected information in aggregated and dis-aggregated formats to enhance our current App or to provide App features.

TCC uses the information collected as described to:

  • Provide you with the App as described in the Agreement.
  • Implement, improve and/or enhance the App, including to make future releases available to you.
  • Carry out TCC obligations as described or authorized in the Agreement and this Privacy Policy.
  • Enforce TCC rights arising from the Agreement between you and TCC; and fulfill any other purpose authorized by you and reasonably required for the App.

Your Choices About Our App Data Collection, Use, and Disclosure of Information

The provision of the information described in this Privacy Policy is necessary for you to use the App.

Your information is retained and used as described in this Privacy Policy. If you delete your account for the App in accordance with the terms of the Agreement, your information will be deleted within 30 days of the deletion of such account or within such other timeline as may be mandated by applicable law. You will no longer be able to access the App when your account is deleted.  To delete the app and initiate the deletion of your data please follow the directions listed at .

Updates – To improve the services TCC offers, the information obtained about web users may be revised in the future. This privacy statement will be updated to reflect any future developments in TCC’s Internet business practices. 

Electronic Communications Privacy Act (ECPA) Notice – Customers are hereby notified that TCC does NOT offer the same degree of privacy for email or files that the Customer expects from regular paper mail.

Contact us
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us.

Office: 2448 Charleston Rd, Mansfield, PA
Hours: 7:30 – 4 PM, Mon-Fri
Phone: 1-833-822-2010

Revised 5/2024